Overview of findings

We regularly engage with people affected by crisis to discover whether they find humanitarian services relevant and fair, whether they trust humanitarian agencies, whether they feel empowered, and to discuss other topics people care about. We believe that affected people should have more of a say in how aid is provided. This overview of findings shows how they view humanitarian action.

Our data

Key performance dimensions

In most countries, respondents feel that they are treated with respect and that their safety is assured. They are considerably more negative about whether aid providers take their opinions into account when providing aid. And they are not convinced that aid goes to the people who need it the most. Note that not all questions were asked in all 12 countries.

Gender breakdown

Here are the mean responses for each of the nine performance dimensions in the previous graph, for men and women separately. It appears that there are no consistent gender differences across the 12 countries, but patterns within specific countries warrant further investigation. In Iraq, for example, women are less likely to believe that aid goes to the people who need it most, or to think that the aid they receive helps them to become self-reliant.

Affected-people breakdown

Many respondents have been forcibly displaced. Others have been affected by crisis but have not moved. There seems to be a general sense that displaced people feel more informed about aid, perhaps because there are active efforts to reach out to these groups (see Afghanistan, Iraq, and Somalia). On the other hand, people who are more embedded in the local context seem more confident that the aid they receive will help them become self-sufficient (again, see Afghanistan, Iraq, and Somalia).

Changes over time

There is no general pattern in changes over time. Participants in most contexts reported feeling more positive about participation in 2018, compared to 2017. Haiti stands out in our data set, as there appears to be broad general improvements between 2017 and 2018. It is worth noting that Haiti had remarkably low scores in 2017 though, so this positive shift has primarily served to move it closer to the other countries in the database.

Unmet needs

When respondents to our surveys say that their most important needs are not met by the aid they receive, we ask them: What are your most important needs that aren't being met? Here we show the most commonly reported unmet needs as a proportion of the total sample. Cash, Food and Shelter top the list of unmet needs in most countries, often followed by Healthcare and WASH.