Overview of findings

We regularly engage with people affected by crisis to discover whether they find humanitarian services relevant and fair, whether they trust humanitarian agencies, whether they feel empowered, and to discuss other topics people care about. We believe that affected people should have more of a say in how aid is provided. This overview of findings shows how they view humanitarian action.

Our data

Key performance dimensions

Across the board, most people receiving aid feel that they are treated with respect and that their safety is assured. However, many respondents feel that the aid they receive does not cover their basic needs, and will not help them to be self-reliant. Opinions are mixed across countries regarding whether aid providers take the opinions of affected people into account when providing aid and whether aid agencies adequately inform people of the aid they are entitled to.

Note that not all questions were asked in all 15 countries.

Changes over time

Changes over time are largely dependent on country and context. Participants in most countries reported feeling more positive about participation in 2019, compared to previous years. In Somalia, 2020 saw a drop in scores across many metrics, with people feeling less informed and considered than in previous years, as well as less able to meet their basic needs. In contrast, scores have risen in Uganda, which may be due to the use of telephone surveys instead of face-to-face surveys in response to Covid-19. Research to examine the reasons behind these changes and the impact of Covid-19 is underway.